Customer admittance (age)
Due to No5 Dining & Lounge not offering child facilities (baby changing area) we, unfortunately, cannot accommodate children under the age of 12 during the evening service Sunday to Thursday (7 pm) and Friday to Saturday (6 pm) —no Children or babies under the age of 12. *Special requests please speak to a member of the management. Guests under 18 years of age must be accompanied by an adult to enter our premises, as per our licensing regulations.
Dress code
We have a smart casual dress code policy, no tracksuits, no hats or caps, no cargo pants, no sliders, no slippers. Management / security reserve the right to refuse entry to anyone not meeting the dress code policy at our discretion. Please be aware that we will not tolerate any abusive behaviour towards members of our staff and failure to comply will result in no entry.
Group bookings
No5 Dining & Lounge requires a £10 deposit per head for group bookings of 2 or more, and we require up to 72 hours’ notice to cancel a booking; otherwise, we will not be able to refund the booking deposit. Please be aware during Fridays and Saturdays all bookings will require a £10 deposit per head. Guests who fail to attend will lose the £10 per person deposit due to seating being allocated in advance.
Dining
Your booking confirmation will secure your table reservation for up to 20 minutes from the reservation time. Thereafter, your reservation will be treated as null and void. We will, however, use our best endeavours to provide you with an alternative table as soon as we can. If some of your guests are running more than 20 minutes late, then please inform the receptionist immediately so that alternative arrangements can be made to accommodate you as soon as your guests arrive.
When dining at No5, each customer must order a main course, or we allow our customers to order two starters or minimum spend of £20 from our food / drinks menu. Last orders can be placed 15 minutes before the kitchen closes. (The Kitchen closes: Monday – Thursday 23:30, Friday – Saturday kitchen closes at 00:30 and Sunday 23:30). Please notify us of any guests with dietary requirements/allergies. Please note No5 Dining & Lounge cannot guarantee our dishes are 100% free from traces. Discretionary 12.5% Service charge will be added to your bill. Friday & Saturday cover charge of £3 will be added to your bill.
To ensure the No5 Dining & Lounge experience is enjoyable for all guests in our restaurant, we do not allow party decorations or balloons. However, if you’d like to have a celebration cake, you are more than welcome to bring your own celebration cake with you. Due to health and safety regulations, we won’t be able to serve it to you, but we can present it at your table after your meal and keep it aside for you to take with you when you leave.
No5 operates a strictly NO DRUGS policy and NO SMOKING policy in the restaurant (This includes the use of e-cigarettes); we do have a designated smoking area in our back garden.
Lounge
Proof of age ID is required, you must be 21 years and over (we only accept physical ID). Shisha sharing is 1 between 2, Smart casual dress code policy, no tracksuits, no hats or caps, no cargo pants, no sliders, no slippers. Management / security reserve the right to refuse entry to anyone not meeting the dress code policy at our discretion.
In order to meet great demand, customers are limited to a 2-hour stay during our busy periods and during Friday / Saturday.
We welcome walk-ins and only take bookings for groups of 6 or more; there will be a £10 deposit per head required. Please be aware that our Shisha Lounge bookings and Restaurant bookings are separate. Discretionary 12.5% Service charge will be added to your bill. Friday & Saturday cover charge of £3 will be added to your bill.
Personal belongings
Management will not accept responsibility for the loss, damage and / or fire damage to any personal belongings on our premises.
Service charge
There is a discretionary 12.5% service charge for all customers at No5 Dining & Lounge.
